Purpose:
This article teaches you how 2-factor authentication works with your Allbound portal.
Enabling Two Factor Authentication:
To enable 2-factor authentication, navigate to Advanced Settings using the cogwheel / gear icon in the top-right corner of your Allbound instance. The page opens to Security settings. Scroll to the bottom of the page. Tick the box "Enable Two-Factor authentication". Make sure to save your changes.
How the verification process works:
Each time the user signs in to Allbound through a new browser or new device, the user will need to authenticate via a verification email. The verification code is triggered by the user attempting to login.
Verification email appearance:
If the verification email is opened in the same browser as the user's email inbox, then they can simply click on the link "Click Here to Verify Your Device" in the verification email and they will be redirected to the dashboard automatically.
If the email is opened in a separate browser, the user can copy the link that is provided at the bottom of the email and paste it into the browser they wish to use. In doing so, the verification code will be automatically prefilled from the URL that is provided in the verification email. They should not change the code that prefills from the link.
How to resend verification if the first attempt fails:
The verification code is triggered by the user attempting to login. If they click too many times when attempting to login before 2-factor authentication verifies their identity, then multiple verification emails will send to them, which causes issues when trying to authenticate. If this happens, the user should close the browser window, open a new browser window, and attempt the login process from the beginning. A new verification email is sent when the following prompt appears.
The user must wait to receive the new verification email and follow the steps above to properly authenticate.