Purpose
This article provides best practices and recommendations to Allbound Administrator users on how to support multi-language content within your portal.
Use Case
Your organization has global partners, customers, and/or internal team members that need to access your partner portal. As a result, your team may need to upload portal content and resources in different languages and custom-tailor messages in the user’s native language(s.)
Best Practices
Enable The Portal's Google Translate Plugin
Please speak to your Customer Success Manager, Implementation Specialist, or submit a support ticket to our support team to enable our portal's translation plugin. With Google Translate, you and your partner users can select their preferred language to use and view within the portal. Our Google Translate plugin translates the dashboard page, titles of pieces of content, the description box within a piece of content, page titles, etc.
*Note: Google Translate WILL NOT translate your uploaded content assets for you within the portal
*Note: Our platform supports up to 10 different languages for optimal portal performance
Create Groups Based on User Language Preference
This can be achieved in two ways:
- The User Registration form
- The User Profile form
Capture Language Preference on the User Registration Form
Please submit a support ticket to our support team to add a language preference drop-down field to your portal's User Registration form. When your new users register for an Allbound account, they can easily indicate their language preference.
Capture Language Preference on the User Profile Form
Please submit a support ticket to our support team to add a language preference drop-down field to your portal's User Profile form. When your new users fill out their User Profile, they can easily indicate their language preference.
Creating a Dynamic Group Based on Language/Country/Region Preference
The below screenshot outlines an example Name, Description, and necessary Group Rule(s) to dynamically group your users based on language preference. Thus, if a user belongs to a company that is in Italy, you can create an "Italian Language Users" Dynamic Group.
The below screenshot outlines an example Name, Description, and necessary Group Rule(s) to dynamically group your users based on region/country. Thus, if a user belongs to a company that is in Italy, you can create an "Italy Partners" Dynamic Group.
Applying Visibility Rules Based On Your Language/Country/Region Dynamic Groups
When you have successfully created Dynamic Groups based on language, country, and/or region, you can apply visibility rules for pieces of content and/or your Dashboard elements as needed.
Applying Group Visibility to Partner Journey Automation Workflows
Once you have created Dynamic Groups based on language, and/or country/region, you have the ability to create automated workflows in Partner Journey Automation (PJA) and add a filter for that Group. Keeping our "Italy Partners" example, PJA allows you to customize and tailor messaging via the Action box. For example, you can send a "Welcome" email in Italian to your "Italy Partners" Group.
Create Color or Graphic-Specific Featured Images for Your Pieces of Content
See below screenshot for an example:
If you still have questions, please reach out to your Customer Success Manager or Open a Support Ticket.
Also, please refer to these articles to further learn about our content in the portal: