Purpose
This article provides best practices for Allbound's Gamification feature.
Introduction
Gamification is a powerful tool that can boost partner experience and engagement by rewarding them for undertaking tasks they should already be performing within the platform and incentivizing best practice. Gamification is scientifically proven to trigger emotions linked to positive user-experience. It gives the user control, reinforces good behavior, and provides them with a sense of achievement. Gamification encourages healthy competition both within the user and amongst their colleagues.
Gamification Use Cases
Gamification points can be added to certain actions within the platform and are most commonly used to reward the completion of Learning Tracks or when a user Registers A Deal.
The most "gamified" actions within Allbound:
- Complete user profile
- Register a deal
- View Content
- Log in
- Create a Prospect Page
- Complete a Learning Track
- Share content via email
- Share content via social media
- Pass a quiz
How to Increase the Adoption of the Gamification Feature to Your Users
- Show and remind all of your users in your portal the value of the tool:
- Create a new Hero Image to introduce and highlight the importance of the Gamification feature for all of your users
- Guide your users to Learning Tracks and/or pieces of content that have been "gamified" with Call to Action buttons or Quick Links that are easy accessible from the dashboard
- Set up reminders through Partner Journey Automation (PJA) to guide your users to Learning Tracks and/or pieces of content that have been "gamified"
How to Use Gamification as a Partner User
Portal content (whether it be individual pieces or Learning Tracks) that have been "gamified" will be indicated with a gold trophy icon.
Individual Pieces of Content
For individual pieces of content, users can hover over the gold trophy icon with their mouse to see how many points a piece of content is worth. See below image as an example.
When users click into an individual piece of content, and then click on the gold trophy icon, a "points breakdown" pop-up will emerge so users may understand how the points are allocated. See below image as an example.
Learning Tracks
For Learning Tracks, users can hover over the gold trophy icon with their mouse to see how many points it's worth. See below image as an example.
When users click into a Learning Track, and then click on the gold trophy icon, a "points breakdown" pop-up will emerge so users may understand how the points are allocated. See below image as an example.
Gamification Notifications
When any users complete a portal action that has been "gamified," they will be notified via a banner in the upper-right hand corner of the portal. See below image as an example.
Where to View Total Points
Users can view their total points anytime by clicking on their user profile icon in the top toolbar and then looking right below their username. The total points will show as "You have +___ points." See below image as an example.
Also, users may click on either the "My Activity" or "Leaderboard" from the above menu to view their points history in more detail.
If you still have questions, please reach out to your Customer Success Manager or Open a Support Ticket.
Also, please refer to these articles to further learn about our Gamification feature: