Purpose
This article answers frequently asked questions about our portal translation tool that is accessible to Allbound Administrator users.
Introduction
Allbound uses a plugin called Transposh to help translate text within your partner portal into multiple languages. The tool will translate the text within your portal, but it will not translate any attached documents or files, i.e. dashboard images with text, attached PDFs, or other documents.
There are more than 100 languages available in the tool (as of the publication of this resource) and you will need to work with the Allbound Support Team to activate the languages that you select.
Frequently Asked Questions
Q. How do I turn on the translation tool?
A. Please submit a ticket to the Allbound Support team to activate the portal translation feature in your platform. Make sure to also include the list of languages that you would like to add.
Q. Where does this tool “get” the translated text from?
A. The majority of the languages in Transposh are powered by Google Translate.
Q. Can I make any changes to the translations?
A. Yes, you can edit the translations. We understand that especially in your business, you may have very specific terms that are unique to your industry or even to your company. Please refer to this article for detailed instructions on how to edit portal translations.
Q. How do partner users select their language?
A. When the translation tool is activated and you have languages selected, there will be a selector at the bottom of each page where partners can choose from the available languages. In the example below, you can see the language selector and the five available languages.
If you still have questions, please reach out to your Customer Success Manager or Open a Support Ticket.